Privacy Policy

Privacy Policy for Yeti Forge Technologies Ltd

Introduction

Yeti Forge Technologies Ltd ("we," "us," or "our") is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, and share your personal data when you use our software products ("Software") and related services. We process your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Data We Collect

We may collect the following types of personal data:

  • Information You Provide Directly: This includes information you provide when you create an account, subscribe to our services, or contact us, such as your name, email address, postal address, phone number, company name, and payment information.

  • Information About Your Use of the Software: We may collect information about how you use the Software, such as the features you use, the files you create or access, and the time and duration of your sessions. This may include technical information like your IP address, device information, operating system, and browser type.

  • Information from Third Parties: We may receive information about you from third parties, such as payment processors or marketing partners, if you have authorized them to share such information with us.

Payment and subscription information will be retained as long as your account is active or needed for business/legal purposes.

Information related to customer support inquiries may be retained for up to 2 years after the last interaction for reference and support continuity.

How We Use Your Data

We may use your personal data for the following purposes:

  • Providing and Maintaining the Software: To provide you with access to the Software, process your subscription, and provide customer support. Lawful basis: Contractual necessity.

  • Improving the Software: To analyze how the Software is used and to develop new features and improve existing ones. Lawful basis: Legitimate interest (to improve our services).

  • Communicating with You: To send you important updates, notifications, marketing materials (if you have opted in), and other information related to the Software. Lawful basis: Contractual necessity, Legitimate interest (to provide updates), Consent (marketing).

  • Legal Compliance: To comply with applicable laws and regulations. Lawful basis: Legal obligation.

  • Marketing: We may use your contact information to send you marketing communications about our products and services. You have the right to opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. Lawful basis: Consent.

How We Share Your Data

We may share your personal data with the following categories of third parties:

  • Service Providers: We may share your data with third-party service providers who assist us with payment processing, data storage, analytics, marketing, and other services. We ensure that these providers are contractually obligated to protect your data. Third party processors include: MailChimp, Acuity Scheduling.

  • Legal Authorities: We may disclose your data to legal authorities if required by law or legal process.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction.

  • International Data Transfers: We may transfer your personal data to countries outside the UK and the EEA. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for as long as your subscription is active and for a reasonable period thereafter to allow you to easily reactivate your subscription or to comply with legal obligations. Personal data, including payment details, will be retained for a period of 2 years following the termination of your subscription or service for customer service purposes, legal obligations, or auditing.

Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to access the personal data we hold about you.

  • Rectification: You have the right to request that we correct any inaccurate or incomplete personal data about you.

  • Erasure: You have the right to request that we delete your personal data under certain circumstances.

  • Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.

  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

  • Objection: You have the right to object to the processing of your personal data under certain circumstances.

  • Withdrawal of Consent: If we have collected your data based on your consent, you have the right to withdraw your consent at any time.

  • Complaint to the ICO: You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk/ if you believe that we have not complied with data protection laws.

Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We use encryption, secure servers, and other industry-standard measures to protect your personal data. While we make every effort to secure your data, no system can guarantee absolute security.

Children's Privacy

Our Software is not intended for individuals below the legal working age. We do not knowingly collect personal data from individuals below the legal working age. If we become aware that we have collected personal data from an individual below the legal working age without proper consent (where required), we take steps to remove that information from our servers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. We use cookies for essential website functions, analytics, and marketing purposes. You can manage your cookie preferences through your browser settings. For more information, please see our cookie policy.

Data Accuracy and Minimization

We are committed to ensuring that the personal data we hold is accurate and up to date. We only collect personal data that is necessary for the purposes for which it is processed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate means.

Contact Us

If you have any questions about this Privacy Policy, please contact us.